Provides a warm farewell and thanks guests for visiting. Promotes Total Rewards programs and Total Rewards registration and membership. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Executes all service programs to assure prioritization of service to very best guests. Anticipates needs of the guest and provides fast, flawless service. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. With over 100,000 square feet of non-stopgaming action, the casino features over 2,400 slots machines, live racingoverlooking the Delaware River, 6 restaurants, and live entertainment!Ĭonsistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Service behaviors. Come join awinning team! Harrah'sPhiladelphia Casino and Racetrack has been ranked in the Top 10Work Places by four years in a row and was the Number 1Top Work Place in thePhiladelphia area for 2016! Our award winning team is on a mission to inspire grownups to playand we want you to come join the fun.
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